.softphone{position:fixed;bottom:1.5rem;right:1.5rem;width:320px;max-width:calc(100vw - 3rem);background:#fff;border-radius:1rem;box-shadow:0 20px 25px rgba(0,0,0,.15);overflow:hidden;z-index:1050}@media(max-width:640px){.softphone{width:calc(100vw - 3rem);left:1.5rem;bottom:1rem}}.softphone--minimized{width:auto;background:#0d1f3c;border-radius:9999px;padding:.25rem}.softphone__expand-btn{display:flex;align-items:center;justify-content:center;gap:.25rem;padding:.5rem 1rem;background:rgba(0,0,0,0);border:none;color:#fff;cursor:pointer;transition:all .15s ease}.softphone__expand-btn:hover{background:rgba(255,255,255,.1)}.softphone__mini-status{font-size:.875rem;font-weight:400;line-height:1.5;background:#24a148;color:#fff;padding:2px .5rem;border-radius:9999px}.softphone__header{display:flex;justify-content:space-between;align-items:center;padding:.5rem 1rem;background:linear-gradient(135deg,#0d1f3c,#112850);color:#fff}.softphone__title{display:flex;align-items:center;justify-content:center;gap:.5rem;font-size:1rem;font-weight:400;line-height:1.5;font-weight:600}.softphone__title svg{fill:#f0bc00}.softphone__controls{display:flex;gap:.25rem}.softphone__controls .cds--btn{color:#fff}.softphone__error{margin:.5rem}.softphone__loading{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:.5rem;padding:3rem;color:#525252;font-size:1rem;font-weight:400;line-height:1.5}.softphone__call-info{padding:1.5rem;text-align:center;border-bottom:1px solid #e0e0e0}.softphone__caller{display:flex;align-items:center;justify-content:center;gap:.5rem;margin-bottom:.5rem;color:#161616;font-size:1rem;font-weight:400;line-height:1.5;font-weight:500}.softphone__caller svg{fill:#525252}.softphone__number{margin-bottom:.5rem}.softphone__number span{font-size:1.5rem;font-weight:600;line-height:1.25;color:#161616}.softphone__number .cds--text-input{text-align:center;font-size:1.25rem;background-color:#fff!important;color:#161616!important}.softphone__number .cds--text-input::placeholder{color:#8d8d8d!important}.softphone__status{display:flex;align-items:center;justify-content:center}.softphone__keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:2px;padding:.5rem;background:#f4f4f4}.softphone__key{display:flex;align-items:center;justify-content:center;height:48px;background:#fff;border:none;cursor:pointer;font-size:1.25rem;font-weight:500;color:#161616;transition:all .15s ease}.softphone__key:hover{background:#e0e0e0}.softphone__key:active{background:#c6c6c6}.softphone__key--backspace svg{fill:#525252}.softphone__key--backspace:hover svg{fill:#161616}.softphone__clear-section{display:flex;justify-content:center;padding:.25rem .5rem;background:#f4f4f4;border-top:1px solid #e0e0e0}.softphone__clear-btn{color:#525252!important}.softphone__clear-btn:hover{color:#da1e28!important}.softphone__clear-btn svg{fill:currentColor}.softphone__actions{padding:1rem;background:#f4f4f4}.softphone__idle-controls{display:flex;gap:.5rem;width:100%}.softphone__call-btn{flex:1;justify-content:center;height:48px;font-size:1.125rem;background-color:#24a148!important;border-color:#24a148!important;color:#fff!important}.softphone__call-btn:hover{background-color:#1b7735!important}.softphone__cancel-btn{flex:1;justify-content:center;height:48px;font-size:1.125rem}.softphone__active-controls{display:flex;gap:.5rem;justify-content:center;align-items:center}.softphone__hangup-btn{flex:1;justify-content:center;height:48px;max-width:200px}.softphone-fab{position:fixed;bottom:1.5rem;right:1.5rem;width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,#f0bc00,#cfa200);border:none;box-shadow:0 10px 15px rgba(0,0,0,.1);cursor:pointer;display:flex;align-items:center;justify-content:center;z-index:1050;transition:all .15s ease}.softphone-fab svg{fill:#0a1628}.softphone-fab:hover{transform:scale(1.1);box-shadow:0 20px 25px rgba(0,0,0,.15)}.softphone-fab--active{background:#24a148;animation:pulse-ring 1.5s cubic-bezier(.215,.61,.355,1) infinite}@media(max-width:640px){.softphone-fab{bottom:1rem;right:1rem}}@keyframes pulse-ring{0%{box-shadow:0 0 0 0 rgba(36,161,72,.5)}to{box-shadow:0 0 0 15px rgba(36,161,72,0)}}.call-intelligence{position:fixed;bottom:80px;right:340px;width:450px;max-height:calc(100vh - 140px);background:#fff;border:1px solid #e0e0e0;border-radius:1rem;box-shadow:0 20px 25px rgba(0,0,0,.15);display:flex;flex-direction:column;z-index:1049;transition:box-shadow .2s ease}.call-intelligence--dragging{box-shadow:0 20px 25px rgba(0,0,0,.15),0 0 0 2px #153164;opacity:.95}@media(max-width:1024px){.call-intelligence{right:1.5rem;bottom:auto;top:100px;max-height:calc(50vh - 60px)}}@media(max-width:768px){.call-intelligence{width:calc(100% - 3rem);right:1.5rem;bottom:auto;top:80px;max-height:40vh}}@media(max-width:640px){.call-intelligence{left:.5rem;right:.5rem;width:auto;top:60px;max-height:50vh}}.call-intelligence--minimized{position:fixed;top:auto;bottom:80px;right:340px;width:auto;max-height:none;border-radius:.75rem;box-shadow:0 20px 25px rgba(0,0,0,.15);overflow:hidden}@media(max-width:1024px){.call-intelligence--minimized{right:1.5rem;bottom:auto;top:60px}}@media(max-width:640px){.call-intelligence--minimized{right:.5rem;top:55px}}.call-intelligence__expand-btn{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:linear-gradient(135deg,#0d1f3c,#112850);border:none;color:#fff;cursor:pointer;font-size:1rem;font-weight:400;line-height:1.5}.call-intelligence__expand-btn svg{fill:#f0bc00}.call-intelligence__expand-btn:hover{background:linear-gradient(135deg,#112850,#153164)}.call-intelligence__header{display:flex;justify-content:space-between;align-items:center;padding:.5rem 1rem;background:linear-gradient(135deg,#0d1f3c,#112850);color:#fff;flex-shrink:0;cursor:grab;user-select:none;border-radius:1rem 1rem 0 0}.call-intelligence__header:active{cursor:grabbing}.call-intelligence__title{display:flex;align-items:center;gap:.5rem;font-size:1rem;font-weight:400;line-height:1.5;font-weight:600}.call-intelligence__title svg{fill:#f0bc00}.call-intelligence__drag-handle{fill:rgba(255,255,255,.5)!important;margin-left:.25rem;opacity:.6;transition:opacity .2s ease}.call-intelligence__drag-handle:hover{opacity:1}.call-intelligence__controls{display:flex;align-items:center;gap:.25rem}.call-intelligence__controls .cds--toggle{margin:0}.call-intelligence__controls .cds--toggle__label-text{color:#fff!important}.call-intelligence__controls .cds--toggle__text{color:rgba(255,255,255,.8)!important;font-size:.75rem}.call-intelligence__controls .cds--btn--ghost{color:#fff}.call-intelligence__controls .cds--btn--ghost svg{fill:#fff!important}.call-intelligence__controls .cds--btn--ghost:hover{background-color:rgba(255,255,255,.1)}.call-intelligence__controls .cds--btn--ghost:focus{border-color:#fff;box-shadow:inset 0 0 0 1px #fff}.call-intelligence__error{margin:.5rem;flex-shrink:0}.call-intelligence__cards{padding:1rem;border-bottom:1px solid #e0e0e0;flex-shrink:0;max-height:250px;overflow-y:auto}.call-intelligence__cards h4{font-size:.875rem;font-weight:400;line-height:1.5;font-weight:600;color:#525252;margin:0 0 .5rem;text-transform:uppercase;letter-spacing:.5px}.call-intelligence__card{background:linear-gradient(135deg,rgba(240,188,0,.08),rgba(30,67,140,.04));border:1px solid rgba(240,188,0,.3);border-radius:.5rem;margin-bottom:.5rem;overflow:hidden;transition:all .15s ease}.call-intelligence__card:hover{border-color:#f0bc00}.call-intelligence__card--expanded{border-color:#f0bc00;box-shadow:0 2px 8px rgba(240,188,0,.2)}.call-intelligence__card-header{display:flex;justify-content:space-between;align-items:center;padding:.5rem;cursor:pointer;gap:.5rem}.call-intelligence__card-info{display:flex;align-items:center;gap:.5rem;min-width:0}.call-intelligence__card-name{font-size:1rem;font-weight:400;line-height:1.5;font-weight:500;color:#161616;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.call-intelligence__card-actions{display:flex;align-items:center;gap:.25rem;flex-shrink:0}.call-intelligence__card-content{padding:.5rem 1rem 1rem;border-top:1px solid rgba(240,188,0,.2);background:rgba(255,255,255,.5)}.call-intelligence__card-content h5{font-size:.875rem;font-weight:400;line-height:1.5;font-weight:600;color:#525252;margin:.5rem 0 .25rem}.call-intelligence__card-content h5:first-child{margin-top:0}.call-intelligence__card-content p,.call-intelligence__card-content ul{font-size:1rem;font-weight:400;color:#161616;margin:0;line-height:1.5}.call-intelligence__card-content ul{padding-left:1.5rem}.call-intelligence__card-content ul li{margin-bottom:.25rem;line-height:1.4}.call-intelligence__response{position:relative}.call-intelligence__response .cds--btn{position:absolute;top:0;right:0}.call-intelligence__transcript{flex:1;display:flex;flex-direction:column;min-height:200px;max-height:450px;padding:1rem;overflow:hidden}.call-intelligence__transcript h4{font-size:.875rem;font-weight:400;line-height:1.5;font-weight:600;color:#525252;margin:0 0 .5rem;text-transform:uppercase;letter-spacing:.5px;flex-shrink:0}.call-intelligence__transcript-content{flex:1;overflow-y:auto;background:#f4f4f4;border-radius:.5rem;padding:.5rem}.call-intelligence__jump-to-latest{display:flex;align-items:center;justify-content:center;gap:.25rem;margin-top:.5rem;padding:.25rem 1rem;background:#153164;color:#fff;border:none;border-radius:9999px;cursor:pointer;font-size:.875rem;font-weight:400;line-height:1.5;font-weight:500;transition:all .15s ease;animation:fadeIn .2s ease-out}.call-intelligence__jump-to-latest svg{fill:currentColor}.call-intelligence__jump-to-latest:hover{background:#2952a3;transform:translateY(-1px)}.call-intelligence__jump-to-latest:active{transform:translateY(0)}@keyframes fadeIn{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}.call-intelligence__transcript-empty{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:.5rem;height:100%;color:#8d8d8d;font-size:1rem;font-weight:400;line-height:1.5}.call-intelligence__transcript-empty svg{fill:currentColor}.call-intelligence__segment{display:flex;align-items:flex-start;gap:.5rem;margin-bottom:.5rem;padding:.25rem;border-radius:.25rem;background:#fff}.call-intelligence__segment--interim{opacity:.7;background:rgba(0,0,0,0)}.call-intelligence__segment .cds--tag{flex-shrink:0;max-width:100px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.call-intelligence__segment-text{font-size:1rem;font-weight:400;line-height:1.5;color:#161616;line-height:1.4;flex:1;min-width:0}@keyframes cardSlideIn{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.call-intelligence__card{animation:cardSlideIn .3s ease-out}